Return policy
At Remotix Solutions Limited, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer hassle-free returns and exchanges within 30 days of purchase. This policy applies to both defective and non-defective products, ensuring you receive the best value for your investment.
Eligibility for Returns & Exchanges
1. Timeframe
Returns & Exchanges: Accepted within 30 days from the date of purchase.
Refund Processing Time: Refunds will be processed within 14 days after the return is approved.
2. Condition of the Product
We accept returns and exchanges for the following:
a) Unopened & Unused Products
Products that are new, unopened, and in their original packaging.
The packaging must be intact, and all included accessories and manuals should be present.
b) Opened & Slightly Used Products
Products that have been opened but show minimal to no signs of use.
All original accessories and packaging should be included.
c) Defective Products
If a product is defective or not working as intended, we will offer a replacement or refund.
The defect must be verified by our support team before processing the return.
3. Non-Returnable Items
The following items are not covered under this policy:
Software Subscriptions & Trial Periods:
Subscription-based products cannot be refunded unless they were paid in advance.
If paid in advance, we will refund for the unused portion of the prepaid subscription.
Products damaged due to improper use, accidents, or unauthorized modifications.
Return & Exchange Process
1. How to Initiate a Return
To request a return or exchange:
Contact Us at [your email/phone] with your order details and reason for return.
Our team will review your request and provide a return authorization.
Bring the item to our store along with the original proof of purchase.
2. Refund Method
Refunds will be processed via the original payment method.
Refunds are processed within 14 business days after we receive and inspect the returned product.
3. No Restocking Fees
We do not charge restocking fees for any returns or exchanges.
Currency & Payment Terms
All refunds and exchanges will be processed in Kenyan Shillings (KES).
Refunds will reflect based on your bank or payment provider’s processing timelines.
Need Assistance?
For any queries regarding returns or exchanges, feel free to contact our customer support team at:
info@remotixkenya.com
+254713466848
At Remotix Solutions, we are committed to ensuring a smooth and fair return process for all our valued customers!
About Us
Remotix Solutions helps businesses simplify accounting and payroll with QuickBooks and PaySpace. We provide tailored support, training, and integrations so organizations can work smarter, stay efficient, and focus on growth.
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Contact
+254 713 466848
info@remotixkenya.com
Along Ngong Road in Ngong Hills Hotel